Privacy Notice

Updated on June 17, 2026.

  1. Who We Are
    A Lumx Sociedade Prestadora de Serviços de Ativos Virtuais LTDA. ("Lumx"), a private legal entity registered under CNPJ/MF No. 42.887.120/0001-00, headquartered at Avenida Ataulfo de Paiva, No. 391, room 606, Leblon, Rio de Janeiro/RJ, ZIP Code 22440-032, is a startup specialized in providing technological infrastructure for stablecoin-integrated payments ("Platform"), through Application Programming Interfaces ("APIs").

  2. Scope and Our Role
    Lumx determines the purpose and methods of processing your Personal Data as described in this Notice, acting as the Controller of such Personal Data. Committed to the privacy and security of data subjects, Lumx ensures the lawfulness and transparency of personal data processing activities. This Notice aims to describe, in a clear and accessible manner, how personal data is used, shared, and stored, in compliance with applicable Brazilian law, especially Law No. 13.709/2018 (“General Personal Data Protection Law” – LGPD). In certain integrations with Partners and Third Parties, Lumx may act as a Data Processor. In such cases, requests related to the exercise of data subjects’ rights must be directed to the respective Controller responsible for the processing.

  3. Contact Channel
    To exercise your rights as a data subject and for any questions, comments, complaints, or suggestions regarding this Notice or Lumx’s data processing practices, please contact us via email: dpo@lumx.io

    Data Protection Officer (DPO): Débora Leal Soares de Castro.

    Our support hours are based on Brasília time (GMT-3). Our support team aims not only to resolve issues quickly and efficiently, but also to seek amicable solutions.

  4. Definitions
    The following are key concepts to help the Data Subject easily interpret the terms of this Notice:

    a)Anonymization”: the use of reasonable and available technical means at the time of processing, whereby data loses the possibility of association, directly or indirectly, with an individual;

    b)ANPD": stands for “National Data Protection Authority”;

    c)Database”: a structured set of personal data, established in one or more locations, in electronic or physical form;

    d)Legal Bases”: the legal grounds that legitimize, i.e., permit the processing of personal data, as listed in Articles 7 and 11 of the LGPDncadas nos artigos 7 e 11 da LGPD;

    e)Data Sharing”: the communication, dissemination, international transfer, interconnection of personal data, or shared processing of personal data databases by public bodies and entities in the performance of their legal duties, or between such entities and private parties, reciprocally, with specific authorization, for one or more processing modalities permitted by such public entities, or between private parties;

    f)Consent": a free, informed, and unambiguous authorization by which the Data Subject agrees to the processing of their personal data for a previously specified purpose;

    g)Controller”: a natural or legal person, under public or private law, to whom the decisions regarding the processing of personal data belong;

    h)Cookies”: are small text files that a website stores on the Data Subject’s device, which may store or retrieve information such as identifiers and preferences, to enable website functionality, improve navigation, measure usage, and in some cases, personalize content and advertising;

    i)Customer”: A legal entity that is a client of the services offered by the Partner;

    j)Anonymized Data”: data relating to the Data Subject that cannot be identified, considering the use of reasonable and available technical means at the time of processing;

    k)Sensitive Personal Data”: personal data regarding racial or ethnic origin, religious belief, political opinion, membership in a trade union or organization of a religious, philosophical, or political nature, data pertaining to health or sexual life, genetic or biometric data, when linked to a natural person;

    l)Personal Data": any information relating to a natural person that identifies them, or that, when used in combination with other processed information, identifies an individual. Also, any information through which the identification or contact information of a natural person is possible;

    m)Erasure” or “Deletion”: the deletion of data or a set of data stored in a database, regardless of the procedure used;

    n)IP Address”: an IP address is a number assigned to a computer or network when connected to the Internet. It is generally associated with the point of entry to the Internet, such as an Internet service provider;

    o)Purpose”: the objective sought through the processing of personal data;

    p)LGPD": stands for “General Personal Data Protection Law”, Federal Law No. 13.709/2018;

    q)Logs”: are records generated by systems and applications that document events and access (e.g., date and time, IP address, and session identifiers), used for auditing, security, and diagnosticss;

    r)Necessity”: the reason that justifies the processing of personal data in order to achieve the intended purpose. The processing of personal data must, however, be limited to the minimum necessary to achieve the desired objective, i.e., it must be relevant, proportionate, and not excessive;

    s)Processor”: a natural or legal person, under public or private law, that carries out the processing of personal data on behalf of the controller;

    t)Partner”: a legal entity that engages the solutions and services offered by Lumx, and may, for such purposes, share personal data of End Users (such as their legal representatives, partners, employees, or clients), as described in this notice.

    u)Third Parties”: are suppliers, service providers, consultants, or other natural or legal persons engaged by Lumx to support, execute, or enable its activities and operations.

    v)Data Subject”: the natural person to whom the personal data relates and who, within the scope of this Notice, may be the person who accesses this website and/or interacts with Lumx through our website or social media profiles as a Visitor, or who, upon registration, uses the Lumx Platform as an End User;

    w)Personal Data Processing": personal data processing is understood as the collection, production, receipt, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, erasure, evaluation or control of information, modification, communication, transfer, dissemination, or extraction of data from natural persons;

    x)End User”: a natural person who, upon registration on the Platform, uses the services provided by Lumx;

    y)Visitor”: a natural person who accesses this Website and/or interacts with Lumx through this website or social media, even if not an End User.

  5. To Whom This Privacy Notice Applies
    This Privacy Notice is intended for Data Subjects who access this website, interact with Lumx’s social media profiles (Visitors), and individuals who use the services offered by Lumx as End Users of the Platform. This Notice does not apply to anonymized/aggregated data, as such data does not allow the identification of a natural person, its Data Subject.

  6. Personal Data and Purposes
    Lumx may collect personal data through the following sources:

    6.1. Provided by the Data Subject
    a) When accessing this website or interacting with Lumx through its available channels or social media, the Data Subject may have their Personal Data collected as presented below:

Lumx Website
ChannelPersonal DataPurposeLegal Basis
Lumx Website ("Schedule a Demo" field)Full Name; Corporate Email; Company; Phone Number.ContactLegitimate Interest (Art. 7, IX, LGPD)
Lumx Website ("Careers" field)Full Name; Email; Resume / Portfolio.Contract and Analysis for Recruitment and Selection, Talent PoolPreparatory Acts and Contract Performance (Art. 7, V, LGPD) e Legitimate Interest (Art. 7, IX, LGPD)
Lumx Website ("Report Misconduct" field)E-mail.ContactLegitimate Interest (Art. 7, IX, LGPD)
Social Media
ChannelPersonal DataPurposeLegal Basis
Direct Message or Social Media Mention (LinkedIn, Instagram, YouTube)Name and/or Username; Social Media Profile.Contact / Advertising Material / NewsletterLegitimate Interest (Art. 7, IX, LGPD)
Lumx Email
ChannelPersonal DataPurposeLegal Basis
E-mailEmail; As applicable: (Name, Phone Number, Position, Company).Contact / Advertising Material / NewsletterLegitimate Interest (Art. 7, IX, LGPD)

b) Upon registering on the Platform as an End User, the Data Subject may provide the following personal data:

Due Diligence / Onboarding (Natural Person)
ChannelPersonal DataPurposeLegal Basis
Sumsub / Google DriveFacial Biometrics (Selfie or Liveness Video)Document Validation (fraud prevention, Data Subject security)Fraud Prevention / Data Subject Security (Art. 11, II, g, LGPD)

6.2. Provided by a Partner
For the business-to-business contracting process, Lumx must process personal data, as detailed below:

Due Diligence / Onboarding (Legal Entities)
ChannelPersonal DataPurposeLegal Basis
Sumsub / E-mail / Google DriveFull Name; Email; Phone; Country of Residence; Tax Identification Number (CPF); Full Address; LinkedIn Profile; Passport Photo; Proof of Residence (utility bill, credit card statement, among others).Due Diligence / Integrity Verification of: Ultimate Beneficial Owners and Legal Representatives of Partners and/or End Users.Legal or Regulatory Obligation (Art. 7, II, LGPD)
E-mail / Google DriveLegal Representative's Data (Full Name, CPF Number, ID Number (RG), Nationality, Occupation, Marital Status, Full Address)Contract Drafting and ExecutionPreparatory Acts and Contract Performance (Art. 7, V, LGPD)
Due Diligence / Onboarding (Natural Persons)
ChannelPersonal DataPurposeLegal Basis
Sumsub / E-mail / Google DriveFull Name; Date of Birth; Email; Phone; Country of Residence; Tax Identification Number (CPF); Full Address; LinkedIn Profile; Passport, National ID (RG), or Driver's License Photo; Proof of Residence (utility bill, credit card statement, among others).End User Due DiligenceLegal or Regulatory Obligation (Art. 7, II, LGPD)

6.3. Transaction Monitoring
When using the Lumx Platform as the technological infrastructure connected to its financial transaction flow, Lumx, in compliance with regulatory requirements, especially BCB Resolutions 520/2025 and 521/2025, records and preserves the corresponding Logs.

Transaction Monitoring
ChannelPersonal DataPurposeLegal Basis
Chainalysis / Lumx PlatformBlockchain address, Transaction identifier/hash, Virtual asset involved, Blockchain network, Amount, Date and time, Origin and destination of funds, Counterparty, Risk alerts, Transactional risk score or classification, and Analysis records.Legal duty complianceLegal or Regulatory Obligation (Art. 7, II, LGPD)

6.4. Secondary Purposes
Registration data such as name, identification document number, and full address are also used to support the contracts the Data Subject holds with Lumx, in accordance with Art. 7, V of the LGPD.

Where necessary for the regular exercise of rights in judicial, administrative, or arbitration proceedings, the Personal Data listed above (items 6.1, 6.2, and 6.3) may be processed in accordance with Art. 7, VI of the LGPD.

6.5. Anti-Money Laundering and Counter-Terrorism Financing
Whether provided by the Data Subject directly (item 6.1), through a Partner (item 6.2), or via transaction monitoring (item 6.3), Lumx collects and processes personal data to enable contractual

relationships in accordance with applicable anti-money laundering and counter-terrorism financing legislation, including but not limited to BCB Circular No. 3,978/2020 and BCB Resolutions No. 520/521 of 2025.

Depending on the identified risk, such as the business model or intended transaction amount, additional information may be requested, such as bank statements, proof of income tax declaration, and/or documents justifying the transaction, such as service orders or contracts, all aimed at enabling anti-money laundering and counter-terrorism measures.

Lumx uses the Sumsub platform to carry out the due diligence process prior to providing its services. This process involves the automated analysis of the authenticity of submitted documents and searches against national and international restrictive lists, such as those issued by the UN and OFAC.

For transaction record-keeping, Lumx uses its own Platform in conjunction with the Chainalysis platform.

Lumx reserves the right to conduct searches in open databases for information related to criminal proceedings, politically exposed persons, and adverse media.

The processing of Personal Data in these scenarios has the sole purpose of enabling Lumx to operate in compliance with current regulatory standards and best practices of integrity and security.

6.6. Cookies and Similar Technologies
Lumx may, through Cookies, collect and store information whenever the Data Subject interacts with the website.

6.6.1. What Types of Cookies We Use
There are different types of Cookies.

On this website, Lumx uses the following Cookies:

NameCategoryOwnerPurposeStorage
__cf_bmNecessary / SecurityCloudflareBot mitigation. To protect the website against malicious automated traffic. Cloudflare Docs30 minutes
_gaAnalytical (performance/metrics)LumxGoogle Analytics to distinguish visitors and generate usage metrics. policies.google.com400 days
_ga_0MVRGD699KAnalytical (performance/metrics)LumxGoogle Analytics (GA4) associated with the website measurement identifier, used for metrics/session/user continuity. Google Help400 days
NameCategoryOwnerPurposeStorage
sb-access-tokenNecessary / AuthenticationLumxUser authentication for access login1 hour
sb-refresh-tokenNecessary / AuthenticationLumxAccess session maintenance60 days
_clckAnalytical (performance/metrics)LumxGeneration of browsing and website interaction metrics.12 months
_clskAnalytical (performance/metrics)LumxAnalysis of browsing, performance, and website interaction.1 day
_gaAnalytical (performance/metrics)LumxGoogle Analytics to distinguish visitors and generate usage metrics. policies.google.com400 days
_ga_0MVRGD699KAnalytical (performance/metrics)LumxGoogle Analytics (GA4) associated with the website measurement identifier, used for metrics/session/user continuity. Google Help400 days
MUIDAnalytical / MarketingMicrosoftTargeted marketing. Microsoft Privacy Statement13 months

a) Necessary: these are Cookies essential for the website to function properly. They are required, for example, to balance server load or verify functionality. These Cookies do not identify the Data Subject and without them the website may not function properly.

b) Analytical: These analyze and enable the collection of data and information about how Data Subjects use the website, which pages they visit most frequently, the occurrence of errors, or information about the website or application’s own performance.

6.6.2. How to Remove or Block Cookies
The Data Subject has the option to accept or refuse the use of Cookies on their device using their preferred browser settings. However, if certain Cookies are not accepted, some services and features of our website may not function optimally.

More information on how to block Cookies can be found on the websites below. By accessing those websites, the Data Subject will be subject to their respective Privacy Notices and Terms of Use.

How to remove cookies in Microsoft Edge
How to remove cookies in Firefox
How to remove cookies in Google Chrome

Lumx acts in accordance with Art. 15 of Law No. 12,965/2014 (Internet Civil Framework) and retains access logs (date/time and IP) from this website for the legally required period.

  1. Personal Data of Children and Adolescents
    Lumx does not intentionally request, collect, process, store, share, or otherwise handle Personal Data of Children and Adolescents. If any unintentional processing of such Personal Data is identified, it will be immediately erased/deleted, unless otherwise required by law. Lumx products and services are exclusively intended for individuals aged 18 years or older.

  2. Sharing of Personal Data with Third Parties
    Lumx does not disclose or share any Personal Data provided by Data Subjects with third parties, except:

    a) With prior authorization: Where, upon prior notification, the Data Subject agrees to or requests the sharing;

    b) Marketing Communication: For the sending of newsletter emails or offering of benefits and new opportunities, with an opt-out option for the Data Subject;

    c) Public Authorities: To comply with applicable legislation or upon request from public or governmental authorities;

    d) Exercise of Rights: To protect the rights of Lumx, its assets, or security, including those of the website, the Platform, and its End Users or Visitors;

    e) Third-Party Links: The Platform may include links to third-party websites, plug-ins, or applications. Clicking such links or enabling such connections may allow third parties to collect or share the Data Subjects’ personal data. Lumx is not responsible for the privacy and data protection practices of such Third-Party websites;

    f) Corporate Transactions: In the event of a partial or total sale of the business or its assets, or as part of any business reorganization or restructuring, merger, spin-off, or acquisition, we may share Data Subjects’ information with third parties involved in such transactions, taking the necessary measures to ensure that privacy rights continue to be protected, as set forth in this Notice;

    g) Crypto Wallets: To use certain Lumx services, the Data Subject may connect or use digital wallets provided by Partners or Third Parties, who are responsible for their administration and security. Lumx does not hold custody over the assets held in such wallets. The use of these solutions will be subject to the terms and privacy policies applicable to the respective provider;

    h) Service Providers / Suppliers (Third Parties): As detailed in the section below, Lumx operates in partnership with other organizations to enable its activities, such as data hosting, registration authentication and validation, fraud and payment irregularity detection services, among others. To minimize risks to Data Subjects, such suppliers are regularly assessed and commit to contractual obligations regarding information security and personal data protection.

    8.1. Sharing of Data with Suppliers (Processors)
    Lumx will share Personal Data with subcontractors to enable Platform functionalities, such as for information backup or document analysis, for example. These subcontractors, in accordance with the LGPD, are Personal Data Processors who, by definition, must process Personal Data in accordance with the purposes set forth in this Notice. That is, subcontractors may not use Personal Data in other ways or for purposes other than those provided herein.

    In the course of its activities, Lumx may use AI-based technological tools and automated data processing to support its operations, including due diligence processes, transaction monitoring,
    regulatory compliance, and internal document management. The use of such tools occurs within the legal bases provided under the LGPD, in a proportionate manner and limited to the purposes described in this Notice.

    Personal Data processed through such tools is not shared with AI vendors for model training purposes or for any purposes other than those provided in this Notice. If AI tool providers or other Third Parties involved in processing carry out Personal Data operations for purposes not set forth in this Notice or beyond Lumx’s documented instructions, such third parties will assume the role of independent Controllers, being fully responsible for the processing they carry out in that capacity, pursuant to Arts. 42 and 43 of the LGPD.

    Where the use of automated processing may produce decisions that affect the Data Subject’s rights or interests, the Data Subject may request human review of the decision, pursuant to Art. 20 of the LGPD, through the channel dpo@lumx.io, as described in the Data Subjects’ Rights section of this Notice.
    When Lumx shares Personal Data with Processors for processing related to the purposes set out herein, it remains responsible for such data. The Processors with whom Personal Data is shared in the context of this Notice, and their respective roles, are highlighted below.

Processors
NameData TypesDescription of ProcessingLocation
GoogleDue diligence and email communicationStorage, backup, and emailus-east1 (South Carolina, USA)
SumsubDue diligence and email communicationDocument analysis and backupUSA / Brazil
BigDataCorpDue diligenceQuery of legal proceedings in public databasesBrazil and others
ChainalysisTransaction analysisStablecoin transaction recordingUSA, EU, and others
SlackRegistration data such as name and emailOperational record and flowUSA
WhatsAppName, email, and companySupport and Communication with PartnersUSA and others
ClicksignRegistration data for contract formalizationContract signing and managementUSA / Brazil
ClaudeName, email, and companyDrafting of emails and communicationsUSA and others
Chat GPTName, email, and companyDrafting of emails and communicationsUSA and others
LoopsName, email, and companyCommunication automationUSA and others
N8NName, email, and companyCommunication automationEU, USA, and others
MicrosoftBrowser identifier / CookieAnalytical cookie (Microsoft Clarity)USA and others

You may access the privacy notice of these processors by clicking on their names in the table above.

8.2. Sharing of Data with Partners (Controllers)
Lumx may share Personal Data with partners integrated into its payment infrastructure, to the extent necessary to enable the provision of contracted services, as set out on its website (https.lumx.io/legal/service-providers). Due to legal and regulatory obligations, especially those related to anti-money laundering, compliance verification, record-keeping, and other compliance duties, such partners will act as independent controllers of the shared data. The shared data may include registration information, documents, and information obtained through due diligence procedures (KYC/KYB), as well as other data required for compliance with legal, regulatory, or contractual obligations.

The Personal Data Processing carried out by each Controller may be reviewed in their respective privacy notices by clicking on the partner’s name in the relevant tab on the website. We are not responsible for Personal Data Processing carried out by third parties in this context.

  1. Retention and Disposal of Personal Data
    Due to the activities carried out by Lumx in the context of providing services related to virtual assets, including technological infrastructure services for stablecoin-integrated payments, Lumx processes and retains Personal Data necessary to comply with legal and regulatory obligations, especially those related to anti-money laundering, terrorism financing, financing of the proliferation of weapons of mass destruction, fraud prevention, transaction security, and compliance with orders from competent authorities.

    In this context, Personal Data collected and processed for Know Your Customer (KYC/KYB) purposes, due diligence, identification, verification, validation, qualification, risk classification, identification of ultimate beneficial owners, legal representatives, partners, officers, attorneys-in-fact, counterparties, and other natural persons related to Lumx’s operations shall be stored for a minimum period of 10 (ten) years, counted from the first day of the year following the end of the relationship with the respective Partner, End User, or related third party, as applicable, pursuant to Art. 67, item I, of BCB Circular No. 3,978/2020, without prejudice to other rules applicable to virtual asset service providers, including BCB Resolution No. 520/2025.

    Likewise, Personal Data, records, logs, evidence, and other information related to transactions (KYT), transaction monitoring, analysis of the origin and destination of funds, wallet identification, blockchain addresses, transaction hashes, amounts, dates, times, counterparties, alerts, risk analyses, transaction dossiers, and other records used for the purposes of monitoring, selecting, analyzing, and reporting suspicious transactions or situations shall be stored for a minimum period of 10 (ten) years, counted from the first day of the year following the date of the respective transaction or operation, pursuant to Art. 67, items III and IV, of BCB Circular No. 3,978/2020, without prejudice to the specific regulations applicable to virtual asset service providers.

    The retention of such data is based on compliance with a legal or regulatory obligation, pursuant to Art. 7, II, of the LGPD. Where Sensitive Personal Data is processed, such as biometric data used for identity validation, liveness verification, fraud prevention, or Data Subject security, the processing will be carried out on the basis of applicable legal grounds set forth in Art. 11 of the LGPD, in particular to fulfill a legal or regulatory obligation and/or for fraud prevention and Data Subject security in identification and authentication processes.

    The above periods may be extended where the retention of Personal Data is necessary to comply with a legal or regulatory obligation, comply with orders from competent authorities, conduct audits, administrative, judicial, or arbitration proceedings, regularly exercise the rights of Lumx or third parties, or preserve evidence related to incidents, fraud, unlawful acts, or contractual breaches.

    In addition to data processed for regulatory purposes, Lumx may retain Personal Data related to contractual, commercial, administrative, and financial management, including data contained in contracts, proposals, service orders, communications, relationship records, billing documents, receipts, and other related documents, for the period necessary to fulfill the respective purposes and, following the termination of the contractual relationship, for the period required to comply with legal, regulatory, accounting, or tax obligations and/or for the regular exercise of the rights of Lumx or third parties. In such cases, retention will comply with applicable limitation periods, in particular those set forth in Arts. 205 and 206 of the Civil Code, generally occurring for up to 10 (ten) years from the termination of the contractual relationship or the last relevant event related to the respective contract, as applicable.
    Regarding access to the website and/or the Platform, Lumx has legal obligations requiring the storage of IP address data, time, and date of each access, which must be retained for at least 6 months, in compliance with Article 15 of Law No. 12,965, of April 23, 2014 (“Internet Civil Framework”).

    Personal Data related to recruitment and selection processes, where the candidate is not selected, will be deleted within 1 (one) year.

    Once the applicable retention periods have expired and there is no legal, regulatory, contractual, or legitimate basis for their maintenance, Personal Data will be erased or anonymized, as applicable and in accordance with the technical, operational, and legal criteria adopted by Lumx.

  2. International Transfer of Personal Data
    Lumx ensures that international transfers of Personal Data are carried out in accordance with the LGPD, specifically through standard contractual clauses, pursuant to Art. 33, II, b of the LGPD and ANPD Resolution No. 19/2024.
    If there is any change to the hosting infrastructure, such as a change in cloud provider, server, or country of storage, Data Subjects will be duly notified via the website or email, and any affected contracts will be adjusted as necessary.
    Lumx ensures that, in cases of international transfer, it adopts valid international transfer mechanisms provided under the LGPD and ANPD regulations, including, as applicable, standard contractual clauses, adequacy decisions, or other instruments recognized by the competent authority, so as to guarantee an adequate level of protection for the transferred Personal Data.

  3. Data Security
    Lumx’s responsibility is to care for personal data and use it for the purposes described in this Notice. To ensure the privacy and protection of Data Subjects’ personal data, Lumx adopts adequate administrative measures and technological resources to guarantee the security of all Personal Data processed. Security measures implemented include system access controls, backup policies, installation of barriers against unauthorized access to databases (including firewalls), multi-factor authentication (MFA), and other information security controls. Wherever possible and compatible with the purposes of the Processing, Lumx adopts data minimization, segregation, pseudonymization, or anonymization techniques.

    Lumx strives to protect the privacy of Data Subjects’ personal data, but unfortunately, due to force majeure, cannot guarantee absolute security. Unauthorized access and use by third parties of Data Subjects’ information, hardware or software failures beyond the company’s control, and other external factors may compromise the security of personal data.

    The Data Subject is responsible for the security of their account and crypto wallet. Therefore, the Data Subject’s vigilance and attention are essential to maintaining a secure environment for everyone. If the Data Subject identifies or becomes aware of any factor that compromises the security of their data in their relationship with Lumx, please contact Lumx's DPO immediately.

    In the event of a security incident that may pose a relevant risk or harm to Data Subjects, Lumx will take appropriate measures to contain and mitigate the effects, and will notify the National Data Protection Authority (ANPD) and the affected Data Subjects, pursuant to Art. 48 of the LGPD and ANPD Resolution No. 15/2024, within the timeframes and in the manner required by applicable regulations. The notification to affected Data Subjects will contain, at a minimum, a description of the nature of the data involved, information about the affected Data Subjects, the technical and security measures adopted to protect the data and mitigate the effects of the incident, as well as the DPO’s contact channels. Records and evidence related to the incident will be preserved for auditing purposes and to respond to any requests from the ANPD.

  4. Data Subjects' Rights
    The User/Visitor has the right to exercise their rights as a Data Subject, as determined by the LGPD, through the email: dpo@lumx.io, and may request:

    a) Access to data: the right to obtain from the Controller, upon request, access to the Personal Data being processed.

    b) Anonymization, blocking, or erasure: the right to anonymization, blocking, or deletion of their Personal Data when unnecessary, excessive, or processed in non-compliance.

    c) Confirmation of processing: the right to obtain from the Controller, at any time upon request, confirmation of the Processing of their Personal Data.

    d) Correction: the right to obtain from the Controller, upon request, the correction of Personal Data that is incomplete, inaccurate, or outdated.

    e) Information about sharing: the right to be informed of the public or private entities with which the Controller has shared data.

    f) Objection: the right to object to the Processing carried out in cases of non-compliance with the LGPD.

    g) Petition to the ANPD or consumer protection body: the right to file a complaint with the ANPD or consumer protection bodies regarding the Controller’s processing of their Personal Data.

    h) Portability: the right to portability of their Personal Data to another service or product provider, in accordance with ANPD regulations, always subject to industrial and trade secrets.

    i) Review of automated decisions: the right to request review of decisions made solely on the basis of automated Processing that affect their interests as a data subject.

    j) Withdrawal of consent: the right to withdraw their Consent at any time through an express statement, by means of a free and simplified procedure.

    k) Information on refusal of consent: the right to information about the possibility of withholding Consent and about the consequences of doing so.

    Requests will be responded to during business hours, Monday through Friday. In accordance with Art. 19 of the LGPD, Lumx will observe the following timeframes: (i) confirmation of the existence of processing: will be provided immediately and in simplified form, or, through a clear and complete statement, within 15 (fifteen) days from the date of the request; (ii) access to personal data and other rights set out in Art. 18 of the LGPD: will be fulfilled within a reasonable period proportional to the complexity of the request, subject to a maximum of 15 (fifteen) days for cases where the response can be provided immediately, or a longer justified period when the request requires gathering, analysis, or consultation of systems and processors involved in the processing. In any case, Lumx will acknowledge receipt of the request and inform the Data Subject of the estimated timeframe for a full response. The response will be sent by email or letter.

    Lumx informs that the due diligence process conducted through Third-Party tools may involve automated analysis of the Data Subject’s documents and personal data, including document authenticity verification, liveness check, and searches against national and international restrictive lists. This process may produce decisions or recommendations that affect the Data Subject’s access to Lumx’s services, such as the approval or rejection of registration. Lumx guarantees, in all cases, the review of the tool’s decision by a qualified human professional as a standard practice in its operations.

    To ensure security, whenever a Data Subject submits a request to exercise their rights, Lumx may request additional information and/or documents to verify their identity and prevent fraud. This measure aims to protect the security and privacy of all parties.

    In some cases, Lumx may have legitimate reasons for not fulfilling a request to exercise rights. These situations include, for example, cases where the disclosure of specific information could violate intellectual property rights or trade secrets of the company or third parties, as well as requests for deletion of Personal Data that cannot be fulfilled due to legal or regulatory retention obligations. Furthermore, the retention of data may be necessary to enable the defense of the company or third parties in disputes of any kind.

    Lumx is also unable to edit or delete information stored on blockchains, as it does not have custody or control over these public networks. Information recorded on the blockchain may include purchases, sales, and transfers associated with a blockchain, a crypto wallet, or other data maintained via Lumx.

    Some requests may not be fully responded to immediately, but Lumx commits to fulfilling all requests in compliance with applicable legislation.

    If the Data Subject has questions about these matters or about how to exercise their rights, they may contact Lumx through the channels provided in this Privacy Notice.

  5. Amendments to the Privacy Notice
    Lumx may modify this “Privacy Notice” at any time to reflect any necessary changes, aimed at improving and aligning with the services provided, or to address legal, administrative, or court order requirements.
    Updated versions will be published on the website. If Lumx makes changes to the way it uses personal information, Data Subjects will be notified by email. In such cases, the Data Subject is responsible for reading such legal notices regarding the changes, which will take effect from the date of publication of the updated Privacy Notice.
    Continued use of Lumx’s services after the effective date of any previously notified amendment constitutes acceptance of the Notice. We also recommend that the Data Subject periodically review this Privacy Notice to stay informed of any changes.